Returns & Refunds

Our promise

Consumables cannot be resold, so we do not accept returns of opened products. But we stand behind every pack: if something is wrong, we fix it.

We will replace or refund when

• The product arrived damaged, leaking or with a broken seal.
• You received the wrong product or a missing item.
• The product is past its expiry date on arrival.

Raise the request within 48 hours of delivery at care@scynovis.com with your order number and photos/unboxing video. Approved refunds are credited to the original payment method within 5–7 business days; COD orders are refunded to your bank/UPI.

Not eligible

• Opened or partially used packs.
• Change of mind after dispatch.
• Requests raised after 48 hours of delivery.

Cancellations

Prepaid orders can be cancelled before dispatch for a full refund. Email us with your order number.